Article Brand Values Feedback Touchpoint 
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.
ECXO
JUNE 11, 2023
It’s the foundation for building brand loyalty, adoption and providing customers with an unforgettable, consistent experience. In this article, we want to walk you through 22 essential steps that will help you design an experience that sets your brand apart. How does it align with your customers’ values and needs?
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ECXO
APRIL 10, 2024
However, customers can also behave as a collective “wave”, such as when trends sweep through a customer base, or when collective customer feedback influences a business’s decisions. Surveys and Questionnaires: Design surveys and questionnaires to capture customer feedback and insights about their emotions.
Daniel Group
JULY 1, 2023
It’s time to assess whether your CX efforts align with your brand values and if they are positively impacting your business. In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? ” I explore the vital connection between CX and the brand.
CSM Magazine
MARCH 26, 2024
Brand identity is fundamental to success, representing how consumers perceive and experience a company. Every interaction counts, and one frequently neglected yet vital touchpoint is the contact center. These centers, where customers engage with a company, hold significant influence over brand identity.
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer Centricity.
Oracle
FEBRUARY 14, 2020
Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy.
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