article thumbnail

Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

Apparel: 79%. Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Airlines: 73%. Ambulatory Care: 77%. Athletic Shoes: 79%. Banks: 81%. Breweries: 85%.

article thumbnail

Next-Generation Loyalty Marketing (for experts)

Currency Alliance

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Experiential retailing is the next big thing in activewear

Alida

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100
article thumbnail

Want To Recession-Proof Your Business? Invest In Your Brand Ecosystem

Strativity

This year and beyond, companies in any space—whether apparel, food, or fitness—need to prioritize creating ecosystems consumers can’t live without. Some industries are already doing this well. In the travel space, for example, you can book a flight on American Airlines and earn points for Hyatt hotels. Seek connection, not perfection.

Brands 52
article thumbnail

Top 13 marketing channels for your business

BirdEye

By leveraging content marketing, your business can increase its reach, build brand awareness, generate leads, and foster customer loyalty. Using PR, Tesla has successfully built a strong reputation for innovation, sustainability, and cutting-edge technology, resulting in increased sales and customer loyalty.

article thumbnail

10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. Let’s start with understanding what the B2B loyalty program is and how it works. A loyalty program is a marketing strategy to encourage customers to continue purchasing from them.

article thumbnail

The Importance of Personalization in Business

SaleMove

Depending on the data you’ve collected from the customer, sending a birthday email and offering a freebee or discount is a simple way to gain customer loyalty. Again, much like emails, website personalization has shown to yield positive ROI. Targeting that niche level of passion can create long-lasting loyalty. Social Media.