Talkdesk

MAY 2, 2019

Since its inception at a hackathon in 2011, Talkdesk has grown to be one of the most recognizable names in the contact center industry. While Talkdesk has changed significantly since those early days, the company’s connection to Portugal remains the same.

Apparel 42

Apparel Contact Center Leadership Groups 42

Avaya

MARCH 23, 2017

It’s the greatest barrier preventing companies from being more dynamically connected to their consumers, and one of the greatest reasons why customers reduce their commitment to a brand. Imagine, for example, a hotel routing a customer directly to an IT staffer after seeing that the person tweeted about a poor in-room Wi-Fi connection.

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61

SurveySparrow

MAY 23, 2021

Example: Brazilian fashion brand C&A displays its apparel on augmented reality enabled hangers. Make use of AR apps to make shopping for apparel easier. After that, a 3D figurine will come in front dressed in the apparel of your choice to give a look-alike experience. c) Interactive packaging technology.

Self Service 59

Self Service Customer Experience e-support Apparel 59

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Qualtrics Social Connect integrates with XM Discover to surface insights and patterns hidden within huge volumes of voice and text conversations.

Social Media 52

Social Media Connections Company Contact Center 52

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

GlowTouch

APRIL 27, 2021

More and more devices are connected to the Internet, and that is driving app developers toward new ideas and broader applications of these products. For the moment, the early mass-market phase of development centers around these uses: Healthcare and medical diagnostics and monitoring. Smart footwear and apparel in sport and fashion.

Trends 52

Trends Technology Sports Fashion 52

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. Kuiu is a hunting gear company that has a customer focused culture.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

SurveySensum

JULY 20, 2023

She has everything; from outdoor gear to athletic apparel and fitness equipment. Turns out, her customers aren’t fully aware of the fitness equipment category because most of your marketing efforts were focused on outdoor gear and athletic apparel! So, she decided to do a Product Discovery Survey to get to the bottom of it.

Retail 52

Retail Feedback How To Self Service 52

SmartKarrot

FEBRUARY 7, 2022

The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. Valued Customer Example: Wizzcad, DentalMonitoring, LittleBIG Connection. Valued Customer Example: Uber, Vice, SeatGeek.

Company 10

Company e-support Insurance Fashion 10