NICE inContact

DECEMBER 18, 2017

Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 million VIP members selling throughout North America, Europe, and Australia.

Apparel 150

Apparel Contact Center Customer Experience Case Study 150

Avaya

MARCH 23, 2017

It’s the greatest barrier preventing companies from being more dynamically connected to their consumers, and one of the greatest reasons why customers reduce their commitment to a brand. In today’s smart, digital world, companies must transform the traditional call center into an integrated, digital communications hub.

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61

Talkdesk

MAY 2, 2019

Since its inception at a hackathon in 2011, Talkdesk has grown to be one of the most recognizable names in the contact center industry. While Talkdesk has changed significantly since those early days, the company’s connection to Portugal remains the same.

Apparel 42

Apparel Contact Center Leadership Groups 42

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Qualtrics Social Connect integrates with XM Discover to surface insights and patterns hidden within huge volumes of voice and text conversations.

Social Media 52

Social Media Connections Company Contact Center 52

SmartKarrot

FEBRUARY 7, 2022

The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. Valued Customer Example: Wizzcad, DentalMonitoring, LittleBIG Connection. SimpliField. Headquarter: Paris.

Company 10

Company e-support Insurance Fashion 10