NICE inContact

DECEMBER 18, 2017

Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 million VIP members selling throughout North America, Europe, and Australia.

Apparel 150

Apparel Contact Center Customer Experience Case Study 150

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

GlowTouch

NOVEMBER 21, 2022

But when your value proposition is built on being a lifestyle brand rather than an eCommerce company, this distinction can get blurred. This client sells tangible goods like apparel and household items. That’s where we came in as the first-ever outsourced customer support provider in the brand’s history. The Opportunity.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

SurveySparrow

MAY 23, 2021

Example: Brazilian fashion brand C&A displays its apparel on augmented reality enabled hangers. Make use of AR apps to make shopping for apparel easier. After that, a 3D figurine will come in front dressed in the apparel of your choice to give a look-alike experience. c) Interactive packaging technology. ” 3.

Self Service 59

Self Service Customer Experience e-support Apparel 59

Avaya

MARCH 23, 2017

Whereas consumers once primarily focused on the act of purchasing, driven by such things as product quality and price, they now focus on the richness of brand relationships, driven by the personal value that companies deliver throughout the customer journey. Contact us. Driving Contextualization with Attribute Matching.

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61