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Your Net Promoter Score is Irrelevant

Retently

Most companies focus on continuously improving their customer satisfaction, and tracking Net Promoter Score is an important step in building a culture of Customer Success. Over the years, Net Promoter Score has proven to be a key customer satisfaction metric.

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Net Promoter Score for Website Visitors: Is it Worth it?

Retently

If you’re managing a website and wondering how to gauge if your visitors are digging their experience, then Net Promoter Score ® might have popped up on your radar. Let’s start by looking at the pros and cons of surveying your website visitors for Net Promoter Score and direct feedback.

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Analytics 208
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Net Promoter Score Survey Questions with Examples

SurveySensum

What is the Net Promoter Score? Net Promoter Score (NPS) is a business metric that measures customer loyalty. Create your First NPS Survey – Request a Demo How to Choose the Right Net Promoter Score Survey Question! And that’s what we are focusing on here today.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Revolutionizing CX Management with Customer Experience Analytics

Lumoa

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208
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Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity

InMoment XI

” Data-Driven Success and Achievements Metro Bank have successfully Increased Net Promoter Score (NPS) scores and are seeing positive results. Tool Implementation and Adoption: InMoment provided tools and methodologies for data collection, analysis, and dissemination.