Airlines Customer Service Social Media Wait Times 
NICE inContact
JUNE 14, 2016
Earlier this year I had an issue with an airline so, as many of us would do, I called them. I was greeted with an automated message telling me that the wait time is expected to be 90 minutes. Naturally, I did what many of my fellow millennials would do and took my issue to social media.
Kustomer
JANUARY 2, 2024
Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.
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ShepHyken
MARCH 31, 2018
Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others.
InMoment XI
NOVEMBER 20, 2023
Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses. It goes beyond traditional methods of data collection and offers real-time insights into consumer behavior, preferences, and sentiments.
CSM Magazine
DECEMBER 13, 2023
Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned.
Experience Investigators by 360Connext
APRIL 28, 2017
Who wants to work in a place where customers complain both to and about the employees in viral videos and publicly on social media ? My favorite metric was how they determined the incredible results of reducing wait time. This is an important factor in customer experience – we’ve all been there, right?
ShepHyken
APRIL 24, 2020
This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. During this challenging time, we must adjust our behaviors both as?
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