Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. Win New Fans.

Social Media 122

Social Media Customer Service Customer Care Feedback 122

ShepHyken

FEBRUARY 9, 2021

A perfect omnichannel experience allows a customer to start a support conversation through one channel and finish the same conversation in another without having to repeat information. Kustomer has found that 77% of customers expect their problem to be resolved immediately, placing an emphasis on ‘real-time’ customer service strategies.

Self Service 80

Self Service Omni-Channel Chatbots CRM 80

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. He writes about building a great customer experience is integral to the success of any organization. Here are some tips for building a winning customer experience strategy.

Tips 69

Tips Self Service Strategy Customer Experience 69

Kustomer

AUGUST 19, 2021

This can be achieved by keeping track of customer feedback, analyzing the feedback and using insights to anticipate what they will require in the future. What Is Voice of the Customer? Voice of the Customer (VoC) is the process for analyzing customer needs, and using them to inform your customer service strategy.

Social Media 98

Social Media Voice of Customer Analysis Survey 98

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. There are other implications to this new customer service trend. AI and Human Customer Service Will Be More Integrated Than Ever.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101

Integrity Solutions

SEPTEMBER 28, 2023

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

ShepHyken

APRIL 4, 2018

The good news is that you no longer have to keep up with your competition; the bad news is that now you have to keep up with your customer – meaning your customer’s expectation of the service that makes you competitive. Will any of these decisions cause your customers to leave you to do business with them?

Advertising 97

Advertising Customer Service Training Customer Expectations Industry 97

ShepHyken

JUNE 7, 2019

This might seem like a decidedly old-school customer service channel, but calls are as important, if not more so than ever and more consumers are calling businesses today than any other time in history. In fact, nearly t wo-thirds (65%) of potential customers want to reach brands by phone. Think your business is an exception?

Connections 117

Connections Customer Centricity Consumers Culture 117

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? It’s All About Shipping.

Tips 130

Tips Self Service e-support Social Media 130

SmartKarrot

FEBRUARY 4, 2022

For a business to be successful, it needs to focus on the success of the customer, i.e., the product or service delivered by the business should at least one of their problems or needs. This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). What is Customer Success?

Customer Success 10

Customer Success Management Roadmap Advertising 10

Think Customers

DECEMBER 1, 2020

Everyone in an organization is a human being going through the same hardships and can create connections with customers to truly stand out. Customers expect industries like retail to surprise them with deals and events, but occasionally moments of delight come from unexpected places. Takeaway #2: Invest in goodwill.

Social Media 52

Social Media Advertising Banking Trends 52