Kerry Bodine

FEBRUARY 15, 2022

Every year I look back to see what blog content our readers have been most drawn to over the past year. It’s always interesting to see which new posts catch people’s attention (like #9 and #5 on the list) and which older posts (like #8 and #2) remain as enduring resources for those in the customer experience field.

Customer Journeys 120

Customer Journeys B2B Touchpoint Measurement 120

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. LinkedIn : [link] /. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

CX Journey

FEBRUARY 14, 2017

Today's post is a slightly-updated version of one I originally published on Compellon 's blog on January 25, 2017, which is a largely-modified version of a very-popular post I wrote on CX Journey™ five years ago titled 22 Tips for Survey Design. Make sure your questions are not ambiguous.

Survey 130

Survey Feedback Tips Examples 130

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). How can we call that success? Evaluate Resources.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. There’s no denying that the focus on delivering great customer experiences (CX) has increased globally over the past few years. Most of us know of the big successful companies who have truly nailed CX.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Regardless of what you’re looking for, we hope this post will help you decide which customer engagement solutions will be the best fit for your company. Business Seeks Industry-Leading CRM. SalesForce.

Software 105

Software Customer Engagement Engagement Omni-Channel 105

Ecrion

SEPTEMBER 23, 2020

Increasing Popularity of Self Service |. In this blog, we highlight 63 of the top customer service statistics you can leverage to ensure the former and prevent the latter. The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them.

Infographics 105

Infographics Self Service Customer Service Social Media 105