2025 Consumers e-support Report 
Lumoa
NOVEMBER 17, 2022
The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 trillion by 2025. E-commerce sales are now projected to reach $7.4 trillion by 2025. Multiple customer support options.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
APRIL 27, 2022
What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.
West Monroe
APRIL 27, 2022
What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.
SurveySensum
JULY 13, 2023
According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Touchpoints Post-purchase services, customer support, loyalty programs. Want to Improve Your In-Store Retail Experience With Powerful Surveys?
SurveySensum
JULY 13, 2023
According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Touchpoints Post-purchase services, customer support, loyalty programs. Want to Improve Your In-Store Retail Experience With Powerful Surveys?
Expert insights. Personalized for you.
208 
Let's personalize your content