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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. Travel Trends 2024. ( [link] ). Access 1/19/24.

Hotels 260
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Top 5 Customer Service & CX Articles for Week of January 22, 2024

ShepHyken

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. The channels can be anything from email and social media surveys to website and in-app surveys. They are as follows.

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7 Customer Service Trends to Look Out for in 2024

SurveySensum

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

Trends 52
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5 New Year’s Resolutions for Exceptional CRM Marketing

Optimove

To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

CRM 69
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8 loyalty trends for 2024: intelligent, data-led marketing

Currency Alliance

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59
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iOS 14.5: The New Frontier of Ecommerce Retention

Retently

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.