2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry
CSM Magazine
JANUARY 17, 2024
It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. Businesses will be on the lookout for processes that can be streamlined and improved through AI, from chatbots handling routine queries to predictive analytics guiding decision-making.
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