2023 Customer Service Customer Service Training Loyalty 
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Just as we want our customers to come back, we want our employees to stay. . Keep those phones open for your customers!
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. Managing the positive impact of a viral moment is key to getting those new customers to come back.
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ShepHyken
OCTOBER 29, 2023
Each week, I read many customer service and customer experience articles from various resources. Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason.
ShepHyken
DECEMBER 28, 2022
Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Excellent customer service lies in flexibility. Be flexible.
ShepHyken
AUGUST 28, 2023
Each week, I read many customer service and customer experience articles from various resources. ” So, why do too many leaders continue to focus on customer satisfaction as a measure of customer affinity, even loyalty? How do you know what your customers think of you? Satisfactory isn’t enough.
ShepHyken
MARCH 25, 2024
Each week, I read many customer service and customer experience articles from various resources. According to an article in Craving Tech, organizations that have integrated this new technology into their operations saw a 25% boost in customer satisfaction in 2023. Here are my top five picks from last week.
ShepHyken
JULY 31, 2023
Each week, I read many customer service and customer experience articles from various resources. True customer loyalty means your customers have built such a deep, emotional connection with your brand that they stay with you through thick and thin. Here are my top five picks from last week.
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