InMoment XI

FEBRUARY 3, 2022

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Gen Z’s first exposure to your brand is likely via social media, and more specifically, through social media influencers. Revolutionary even.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

SurveySparrow

SEPTEMBER 30, 2022

We’ll discuss more that later, but up first, let’s start with the ‘how to ask for a review in 2022’ question. How To Ask For A Review In 2022? If it regards your overall brand, everything will change again. Well, it’s a theory explaining how people think negatively about a brand having negative reviews or feedback.

Social Media 52

Social Media How To ROI Tips 52

TechSee

AUGUST 17, 2022

Our 2022 State of Customer Loyalty report found that churn resulting from poor customer service is up 10% compared with pre-pandemic numbers. Any negative experience along the customer journey chips away from the perceived brand value. If ignored, customer sensitivity to poor experiences can be detrimental to the brand.

Loyalty 109

Loyalty Report Self Service Poor Customer Service 109

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. Providing coaching for your frontline agents.

Report 99

Report Customer Service Effort Score Customer Satisfaction 99

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Embodying your brand’s voice and values. Collecting these critical insights in the moment is a customer service priority for leaders in 2022. 6 Tips for Delivering Better Customer Service. #1:

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Using that information, our focus is to provide strategies for growth and long-term customer retention while serving as a partner in disruption for challenger brands looking to uncover new growth by reshaping the restaurant category.

Roadmap 52

Roadmap Customer relationships Brands e-support 52