InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. The ‘new’ world of experience: Understanding how brands across industries need to adapt the digital and in-store experience.
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. They want to feel a bold, human connection to your brand. What Do Employees Want from Their Employers?
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InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Gen Z’s first exposure to your brand is likely via social media, and more specifically, through social media influencers. Revolutionary even.
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! This year, we welcomed a familiar friend as our brand new CEO. 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. “By
Advertiser: ZoomInfo
Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.
InMoment XI
MARCH 16, 2022
Safety concerns continue to vary throughout each region and they’ll certainly affect what consumers want in experiences from any brand. Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Interested in the specifics?
Lumoa
MAY 19, 2022
According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. A great customer experience means that customers are more open to trying additional products and services from your brand.
Advertiser: ZoomInfo
This is your chance to create unprecedented brand awareness, bring in the best leads sales has ever seen, and play an instrumental role in generating new and existing business revenue. More than two years into the pandemic, COVID-19 is far from over.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. Suggestions and ideas for 2022. The problem?
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This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond. Instead, remote work is now mainstream in customer experience management.
Speaker: Zak Haitkin, Localization Manager
Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The pinnacle of success for any business is ultimate customer and employee gratification.
Speaker: Gary Davis, SmartAction CEO
After deploying conversational AI for more than 100 leading brands, we’ve learned a few lessons on what can make — or break –– the automated customer experience. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. This means you can’t afford to put your customers on hold for long or deliver poor communication.
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