Quadient

MAY 20, 2022

Fri, 05/20/2022 - 16:00. Changes in investment and the reorganization of budgets are a huge challenge in many industries, and as that shifts, so do customer behaviors. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. Customer Communications. j.shah-thiel. Experience.

Communication 52

Communication Guidelines Roadmap Healthcare 52

Gainsight

JULY 5, 2022

It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. It’s about adoption, analytics, and expansions. Grasping the Reach of Customer Success. Every journey begins with a roadmap, and every business motion starts with a strategy.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

SurveySparrow

DECEMBER 10, 2020

A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. Chatbots for websites and chatbots in general will play an important role in increasing customer engagement and customer experience digitally. RPA can automate a rule-based and repetitive work process.

Chatbots 52

Chatbots Social Media Survey System 52

Lithium

JUNE 7, 2022

“We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. Check out our TikTok Analytics Tipsheet. Khoros Roadmap Webinar Watch On Demand. Available On-demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Lithium

OCTOBER 4, 2022

If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Community Analytics: 8 Best Practices You Don’t Want to Miss!

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Gainsight

SEPTEMBER 14, 2022

SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below.

Self Service 52

Self Service Metrics Customer Success Roadmap 52

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. Other times, this can involve predictive analytics and review of available customer data in order to determine where a customer will need help before they ask, and then provide it (e.g.

Conference 40

Conference Technology Fashion Software 40

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52