Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. But Zoom Virtual Agent goes beyond understanding to resolution.
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. Intelligent collaboration tools are trending in the call center to meet this need of connecting agents with their colleagues and supervisors in order to better serve their customers. Technology plays a large role in facilitating the collaborative call center.
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SaleMove
JUNE 11, 2020
Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. Reconfigure which issues are handled by which bots, and when to invoke a human agent. Let’s see how these bots are being implemented across industries. How will that help customers? Stay tuned to find out more!
ShepHyken
JANUARY 4, 2022
However, The Five9 Customer Service Index 2021 found that: Customers from the US, UK, Germany, Italy, and Spain all ranked phones as the preferred choice when dealing with customer service issues. 51% preferred phone when it comes to general issues. 2% prefer phone when it comes to urgent or sensitive concerns.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.
CSM Magazine
OCTOBER 6, 2021
The clients already leveraging the platform are taking advantage of advanced virtual agents, which deliver intuitive and natural conversational interactions, with no agent intervention required, across any touchpoint.
Uniphore
JUNE 10, 2021
Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Along the way, we learned a lot about the obstacles customers and agents face today. Transition to work-at-home with legacy technology. 0% Security issues with Agents at Home. 13% High Call Volume.
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment.
Speaker: Brian Morin & Helena Chen from SmartAction
You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. Not all technology is created equal: ASR, NLP, NLU and what it all means. Not all technology is created equal: ASR, NLP, NLU and what it all means.
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