How 2021 Looks for Contact Centers? | With Steve Bederman
NobelBiz
FEBRUARY 10, 2023
Steve Bederman: For contact centers, 2020 was eventful and revolutionary. Today contact centers embraced change like never before and I think 2021 will be fantastic. Bruce Belfiore: How did the pandemic impact management outlooks in adopting new technologies, especially in regards to Omnichannel and Social Media?
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