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Uniphore & Jacada Help You Innovate Your CX

Uniphore

Almost everyone recognizes the importance of customer experience, but even in 2021, effortless customer experience remains an illusive goal, as only 12% of businesses score highly on the NPS scale. 2020 Global Customer Experience Benchmark. Measure the Impact on KPIs in Real-time. Overall, only 12.1%

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2020 Changed the employee experience forever – These trends will matter in 2021

Qualtrics

The learning curve brought on by 2020 was both steep and unpredictable — and the imprint it’s left on the employee experience will have an irreversible effect on the workplace for years to come. In 2020 employee engagement actually increased. In 2020, employees are driven by 'belonging’ and ‘company purpose’.

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10 Best Enterprise Feedback Management (EFM) Software of 2020

SurveySparrow

A lot of work and time goes into it and yet there are times when all your time and effort go down the drain. Such software helps you to juice out the actionable insights from the data collected and take measures accordingly, in order to fulfil customer needs and even exceed their expectations. Of course, not. Well, fret not!

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5 Retail Innovations That’ll Blow Your Mind in 2020

Oracle

We interviewed 5 retail innovation leaders at NRF 2020 ‘s Innovation Lab, and they showed us how they’re using emerging tech to change customer experience in 2020 and beyond. Employee experience is a hot topic in 2020, with execs like Walmart’s CEO taking on initiatives that focus on retaining front-line staff.

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How to Turn Reactive Customer Experience into Proactive CX

Experience Investigators by 360Connext

Customer experience is unintentionally demoted to reactive measures, and before long there’s very little proactive about it. Is your organization guilty of reactive customer experience? Examples of Reactive Customer Experience… And How to be Proactive Instead. Watching numbers can be addictive.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

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How to Run a Successful VoC Program With Salesforce

GetFeedback

And customers are ready to open their wallets for great service — 86% of customers would be willing to pay more for a better experience. . That makes customer experience the leading factor driving revenue and retention, projected to eclipse price and brand as the key brand differentiator in 2020. First things first, though.

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