CSM Magazine
MARCH 27, 2024
.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. Intelligent scheduling of engineers is improving operational efficiency and reducing travel times and costs.
Kayako
AUGUST 12, 2022
The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery.
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CSM Magazine
JUNE 22, 2023
Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4
CSM Magazine
JANUARY 12, 2024
“I had used BigChange before so knew the impact it could have on a business but even I am surprised how far we have travelled and how much we have changed in just a short space of time,” he continued. Now, it’s all gone!
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
LoyaltyPlus
MAY 11, 2022
And in 2020, the sector experienced global economic losses of close to $170 billion. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The signs are good as total demand for air travel in January this year compared to the same period in 2021 was up by more than 82%.
LoyaltyPlus
MAY 12, 2021
Leading independent customer relationship management company, LoyaltyPlus, says aviation has taken a serious hammering from the global COVID-19 pandemic and is looking at various ways to encourage business. Ultimately, cargo loyalty has emerged as the front-line of commercial travel and the principal revenue model.
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