Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. At Khoros, she will be responsible for the success across all stages of the Khoros customer journey and lead the company’s customer organization. “We

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

SmartKarrot

NOVEMBER 2, 2020

So, who are the top customer success consultants, and what sets them apart? Let us head on to the top 20 of them that have sparkled in the year 2020. The Successful Customer Virtual Customer Learning Success Methods Knowledge Bird The Customer Initiative Springboard Solutions Interaction Metrics. The Customer.Co

Consulting 10

Consulting Customer Success Self Service Customer Centricity 10

CSM Magazine

AUGUST 10, 2017

trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%. From the features you would like on a new toaster, to what makes you watch a new movie or box set, to what to call your Christmas Sandwich – customers are massively powerful brand touchstones. This is a costly mistake.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

delighted

FEBRUARY 16, 2023

Customer success management can also reduce churn, lower customer acquisition costs, and increase revenue. Since acquiring a new customer can cost 7x more than retaining an existing customer, focusing on long-term customer success is crucial for growing businesses. and how you will request their feedback.

Customer Success 52

Customer Success Net Promoter Score Effort Score Self Service 52

Avaya

SEPTEMBER 6, 2018

They say that by 2020, customer experience (CX) will overtake price and product as the No. They’re focusing less on price points and more on touchpoints. The way I see it, companies won’t make it to 2020 if they don’t start adapting now. The way I see it, companies won’t make it to 2020 if they don’t start adapting now.

Communication 43

Communication Customer Expectations Survey Touchpoint 43

Gainsight

NOVEMBER 18, 2019

If you’re not gathering robust and representative data across all key customer contact roles and segments to guide actions that will improve the customer experience, you’re at risk for losing market share to your competitors. Use customer feedback to define company priorities. Ensure you have “real” buy-in.

B2B 8

B2B Return on Investment Feedback Customer Success 8

SmartKarrot

JUNE 29, 2020

Reimagining the way we conduct business seems to be the tagline of the year 2020. Terms like customer-centric, customer success, customer-focused aren’t new, these concepts have been around for decades. The data available allows for contextualization and customization that was unimaginable before.

Customer Centricity 10

Customer Centricity Infographics Customer Success Software 10

SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Kustomer

JULY 29, 2021

So busy with all the change, all the chaos, all the confusion of 2020, and really social commerce, social shopping, and everything that goes with it has become a lifeline for me. So I wanted to touch on a couple of these key pillars that I think supply that advisory concept across the entire customer journey.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

So busy with all the change, all the chaos, all the confusion of 2020, and really social commerce, social shopping, and everything that goes with it has become a lifeline for me. So I wanted to touch on a couple of these key pillars that I think supply that advisory concept across the entire customer journey.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52