ShepHyken

AUGUST 24, 2020

13 Actionable Tips to Attract More Clients to Your Law Firm by Jacob Maslow. LegalScoops) Here are actionable tips that can be employed to successfully maintain and grow client relationships, which results in a profitable customer base for your law firm. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Contact Center Tips Chatbots 84

ShepHyken

JUNE 22, 2020

Retail Customer Experience) Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumers are all about and the experience design innovations that connect them as humans and individuals. Your Customers Have Changed. Customers expect an easy, frictionless experience.

Customer Service 56

Customer Service Retail Tips Customer Service Training 56

ShepHyken

NOVEMBER 23, 2020

(Sharpen Technologies) This month, we’re crushing on Chewy – an eCommerce leader paving the path to a better customer experience. We’re unpacking four strategies from Chewy’s service playbook and giving you actionable tips on how to use them to improve your own customer experience. But three in particular stand out.

Customer Service 83

Customer Service Net Promoter Score Airlines Contact Center 83

ShepHyken

MARCH 30, 2020

Chief Executive) The challenges posed to business by the novel coronavirus are unprecedented, but CEOs can help keep spirits up with these tips. What I like about this article is that the author suggests four ways that you can create customer loyalty and still cut costs. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Loyalty Tips Customer Service Training 80

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Tips for optimizing availability: – Make sure to offer live chat.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

APRIL 20, 2020

Even though it appears consumer-based (B2C), there is good info for any type of business. This is how you want your people to treat their customers; with a consultative approach, that enhances their customer experience. Give Customers What They Want: 11 Tips On How To Listen Effectively by Young Entrepreneur Council.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

ShepHyken

JANUARY 31, 2022

10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. Atlanta Small Business Network) In a world where business competition is fierce and consumers are more informed than ever before, building customer trust is vital. How Do You Solve a Problem Like… Eroding Customer Loyalty?

Customer Service 64

Customer Service Contact Center Trends Loyalty 64

ShepHyken

JANUARY 20, 2020

My Comment: While a short article like this may not be all you need to start and run a customer loyalty program, this is a good start to get you thinking about the type of program you might consider. Loyalty Trends in 2020: How Will This Year Be Different? Live Chat Benchmark Report 2020 Comm100 Network Corporation.

Loyalty Programs 117

Loyalty Programs Customer Service Effort Score Self Service 117

ShepHyken

MARCH 20, 2023

It will take time for consumers to become comfortable enough with the technology that it can completely replace humans, if ever. And now there are new companies sprouting up that are using the ChatGPT platform for customer service. My Comment: Jim Tincher is a customer experience expert who focuses on B2B.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin Shaw.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin Shaw.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

AUGUST 3, 2020

5 On the Fly Customer Experience Tips During-A Time of Uncertainty by Michael McNichols. Smarter CX) Oracle CX Marketing has kicked off season 2 of “On the Fly”—a video series with small, 2-minutes-or-less bites of marketing tips, advice, and training from marketing experts. So, happy reading and viewing!

Customer Service 93

Customer Service Infographics e-support Retail 93

ShepHyken

FEBRUARY 10, 2020

My Comment: Customer experience and marketing are very much connected. This short article and infographic has ten marketing tips that cross over to the CX world. Bigfoot Customer Service. 5 ways to increase customer retention in 2020 by Michael Barnard. My Comment: How do you increase customer retention?

Customer Service 104

Customer Service Infographics Customer Retention B2B 104

ProProfs Chat

JUNE 15, 2020

With more than 60% of consumers finding customers experience an important factor (irrespective of price), it becomes all the more crucial for your business to look into substantial customer-oriented marketing strategies. That means you need to make customer needs and happiness your top priority. Make Use of Social Media.

Strategy 105

Strategy Social Media e-support Software 105

Comm100

OCTOBER 11, 2017

Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

JUNE 13, 2016

My Comment: Twitter has become an important customer service channel. This excellent article is filled with ideas and tips to help any business understand how to use Twitter as a way to interact with customers for complaints, praise and any other customer comments. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48