ShepHyken
JULY 22, 2019
My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal.
ShepHyken
MARCH 11, 2019
That’s what Susan Steinbrecher came up with in this short article about how to resolve customer complaints and problems. Spark Customer Experience Innovation With These Three Strategies by Denise Lee Yohn. Here are three strategies to spark CX innovation. My Comment: This short article focuses on CX innovation.
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ShepHyken
AUGUST 12, 2019
So, let’s find out why “everyone” hates customer service. Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action.
ShepHyken
JANUARY 28, 2019
My Comment: With the Super Bowl just around the corner, the title of the article by innovation expert Josh Linkner caught my eye. The 14 “rules” are actually some pretty darn good tips for delivering a better customer experience. The State of Bots in 2019: Successes and Failures by Astrid Monge.
ShepHyken
JUNE 24, 2019
Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.
ShepHyken
APRIL 22, 2019
Leadership must recognize that service transformation is a “competitive must” and a strategic asset. Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it? CX University) Quicken Loans has innovated a process for delivering continual change while providing a stable cultural structure.
ShepHyken
NOVEMBER 11, 2019
There are three great tips; focus on delivering seamless experiences, take advantage of IT’s insights to improve a process and have a customer-centric leadership mindset. Think of this platform as a garden that requires constant monitoring and innovative ideas to grow your brand and gain consumer intelligence.
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