2019 Customer Insights Effort Score Technology 
Gainsight
MAY 23, 2019
In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Renewal Center is available in beta now and will be released in the Summer of 2019.
CloudCherry
JANUARY 22, 2020
At times, refocusing your efforts may be the best course of action. A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” The Importance of VOC to CX. Naturally, the more inputs, the better.
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Experience Investigators by 360Connext
JULY 28, 2020
” But instead, in 2019, things changed. The new statement lists “delivering value to customers” as well as investing in employees. Are there customer journey maps, empathy maps, stakeholder maps, etc? How are we prioritizing customer experience improvement initiatives? Turn those answers into plans.
CSM Magazine
DECEMBER 10, 2019
Forrester’s recent report states that 1 in 4 people working in CX are at risk of losing their jobs if the investment in their role can’t be justified with a demonstration of ROI (Predictions 2020: Customer Experience, Forrester, Oct 2019). Customer feedback is managed by the customer insights team, right?
Currency Alliance
FEBRUARY 26, 2019
In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. If your objective is to increase customer frequency, these are some suggested tactics. fairly frequent customers. everyone else.
Gainsight
DECEMBER 10, 2018
“In the Age of the Customer, CS teams have joined the ranks of Sales and Marketing in driving business growth by focusing on customer retention—more specifically, impact to net retention as a function of growth. Gainsight Elements: The Science of Customer Success. Customer Success Slack Channel. Stepping into 2019 like….
Bizagi
JANUARY 30, 2019
You can overcome these silos by using a wrap-around solution that connects your silos, feeds the data into your processes, and makes customer insights available to your team. This kind of digital innovation can not only help you respond to customers, but it can also give you a richer understanding of how they’re feeling.
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