2019 Consumers Customer Service Training Tips 
ShepHyken
JULY 8, 2019
Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.
ShepHyken
JUNE 3, 2019
10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Here’s a good “Top Ten” type of list to help you improve your customer experience. More importantly, do your customers trust you? Which-50) Who do you trust?
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ShepHyken
JUNE 24, 2019
This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service. 5 Communication Tips That Will Boost Customer Trust by Syed Balkhi . The customer service you provide would be… Amazing!
ShepHyken
FEBRUARY 4, 2019
(Sloan Review) Better omnichannel experiences mean more sales on consumer sites, but this logic is often neglected when it comes to B2B. My Comment: So many customer experience strategies (CX) seem to focused on B2C. New Capgemini Research Reveals Consumers Want Even Faster Online Grocery Deliveries by Lana Bandoim.
ShepHyken
MARCH 18, 2019
1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 28, 2019
The 14 “rules” are actually some pretty darn good tips for delivering a better customer experience. Consider rule number one, which is “Play like you want to be remembered,” Not a bad strategy for any company that wants to win over their customers. ” Get ready to smile! ” Download it today!
ShepHyken
NOVEMBER 18, 2019
Consumers And Brands Disagree On Customer Experience, Poll Finds by Ray Schultz. MediaPost) Consumers and brands are on a collision course over what makes a good customer experience. Set customer service agents up for success as Black Friday approaches by Paul Selby. Here’s the answer.
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