TechSee

MARCH 13, 2018

as well as a PR blitz by some of the leading technology enterprises. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

Interactions

JULY 2, 2020

Collections agents will feel the effects of this increase in volume. Without the right technology to support their contact centers, it’s likely that they won’t have the tools or capability to successfully support customers through their repayment efforts. But, when humans fall short, technology can be the answer.

Virtual Agent 62

Virtual Agent Contact Center Financial Consumers 62

Interactions

NOVEMBER 5, 2020

Without a unified solution for transforming the way RCMs interact with patients, retain and develop their own employees, and succeed operationally, these challenges seem daunting. The answer lies with transformative technology–a Virtual Collection Agent (VCA). How will Patients React?

Management 62

Management Healthcare Virtual Agent Hospitality 62

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. In Nemertes’ 2018-19 Digital Customer Experience research study of 697 organizations, we found companies already are relying on AI to transform their customer experience. In fact, those transformations already have begun.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Call Experts

MAY 8, 2019

As technology advances and improves, experienced business experts are discovering that AI is the best tool for transforming the Digital Customer Experience. Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. 39% rise in digital sales.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

SurveySparrow

NOVEMBER 20, 2020

They want to interact with your brand without filling a long-form. A chatbot is a computer programmed chat interface that acts as a virtual assistant. Chatbots are designed to interact with the website visitors like a real-human. With this virtual agent, Autodesk has massively enhanced customer response times by 99% percent!

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

Verint

MAY 1, 2018

From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans”. Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. Attendees of this online, interactive roundtable at 2 p.m.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. Increasing Role of Technology in Customer Service.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Interactions

DECEMBER 18, 2019

10 years ago… While there was certainly a greater shift to a more customer-centric focus than in the early 2000s, the technology in 2010 was not on par with what it is today. had been around for about 20 years, but the technology hadn’t improved much from when it was originally developed. AI and Agents: Better Together.

Trends 62

Trends Customer Experience Chatbots Contact Center 62

Solvvy

JULY 5, 2018

Their team uses technology to accomplish more with less. At the 2018 Customer Experience Strategies Summit , we got the chance to discuss Atlassian’s growth and CX strategy with Chris de Vylder, head of sales strategy and operations. At the core of their business, they’ve used technology to scale in 3 ways: Automating sales.

Self Service 48

Self Service Company Virtual Agent Software 48

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. AI will drive up virtual agent adoption – and free up humans. We’ll move from moments to journeys and segments.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102