NICE inContact

JANUARY 7, 2019

If you’re looking for help in deciphering the strengths and weaknesses of the industry’s most notable cloud contact center providers, you’ll want to put The Forrester Wave : Cloud Contact Centers, Q3 2018 at the top of your reading list. Plan for 2019 trends. Next Time: How can the Forrester Wave directly impact your RFP/RFI quality?

Contact Center 120

Contact Center Omni-Channel Report Trends 120

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. This blog was first published July 12, 2018 on the C3i Solutions blog. Phone is Still the Channel of Choice but Omni-Channel Strategy is a Must.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

Talkdesk

MARCH 12, 2021

Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

Comm100

MAY 22, 2020

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel. Download Now.

Call Center 130

Call Center Omni-Channel Conference Fashion 130

Avaya

JANUARY 14, 2019

Devoting resources to DCX is a wise move, according to Nemertes’ 2018-19 Digital Customer Experience research study of 697 IT and business leaders across North America, Europe, and Asia-Pacific. Successful DCX initiatives require careful planning in three core areas: Strategy development, provider selection, and implementation.

Customer Experience 73

Customer Experience Competitive Advantage Social Media Metrics 73

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. All data is the most recent information available as of the beginning of 2018. Need : Customer service software, sales tools, omnichannel software, live chat software. Company Seeks Omnichannel Customer Support Software. Company Seeks Tool for Advanced Marketers.

Software 105

Software Customer Engagement Engagement Omni-Channel 105

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 By streamlining data management processes, CDPs can also help businesses identify new opportunities for growth and innovation. 3 Omnichannel Support Today’s customers expect a seamless experience across multiple communication channels.

Call Center 98

Call Center Software Data Contact Center 98

West Monroe

JULY 30, 2023

Turn to spend management as a source for innovation funding. With the demand for innovation dollars only intensifying, the potential bottom-line savings cannot not be overlooked. Given the push to repeal the 2018 Senate Bill, it’s all but assumed annual stress testing will yet again become a requirement for midsize banks.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Comm100

FEBRUARY 5, 2018

Multichannel and Omnichannel Software. With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. Multichannel and Omnichannel Software.

Social Media 123

Social Media CRM Self Service Software 123

Retently

SEPTEMBER 17, 2018

As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63. Apple also utilizes user info like purchase and download history to make what they call “Personalized Recommendations” on the App Store and iBooks Store. A Brand Built on Innovation.

NPS 117

NPS Net Promoter Score Loyalty Omni-Channel 117

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Third-party services represent ~52% of the downloads. james.lanyon@materialplus.io

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Second to None

APRIL 9, 2018

Recently, Sephora has made news by merging their digital and physical retail departments into one omnichannel approach. And at the center of the strategy is mobile, which plays a role in both physical and digital retail — not to mention that customers who download the Sephora app are the most loyal. “If

Brands 54

Brands Retail Loyalty Fashion 54

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. The key is investing in an extensible, omnichannel customer engagement solution.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

SmartKarrot

JANUARY 20, 2022

Event organizers can select a group of guests to download the Seenit app and present them with a list of shots to be captured for the video. It does this via product suggestions for content personalization, product badging, omnichannel, and more. ScreenCloud. Conclusion. The tremendous growth of the UK SaaS business is obvious.

Company 10

Company Hotels Software Social Media 10