Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Impact of Customer Engagement On Sales. Type, type, click, and the damage is done! Successful Customer Engagement.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Retail 49

Retail Loyalty Fashion ROI 49

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. Prior to the pandemic, luxury ecommerce accounted for only 10-12% of global sales. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly. 81% of U.S.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.

Travel 40

Travel Customer Service Contact Center Self Service 40

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 57

Strategy Social Media Airlines Software 57

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111