Avaya
JUNE 27, 2017
Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.
Customer Bliss
APRIL 19, 2019
You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.
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Clarabridge
MAY 4, 2017
Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.
inmoment
JANUARY 28, 2020
Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Here’s Auntie Anne’s OSAT after InMoment implementation: 2017: 62.8. Roll the Guest and the Employee Experience into One . With any company, the guest experience is only half the battle.
Customer Bliss
JUNE 20, 2017
With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. That comes from experience. Originally from Brisbane, Australia, she has lived in Sydney, Auckland, Dubai, and now Calgary, Canada.
ReviewTrackers
AUGUST 30, 2017
Check out how today’s consumers make decisions in our 2017 Local Search Report. The good news is that restaurants can create better guest experiences with data. We decided to do some research to further understand how patients research online. We found that more than 35 percent of searches have local intent.
Customer Enthusiast
AUGUST 2, 2017
In May I read the 2017 Qualtrics Hotel Pain Index Study , made some notes, and had every intention of writing a June blog post in response to the study. The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel.
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