Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. I want to cause an impact on the industry, to the brand. I love what I do.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

Clarabridge

MAY 4, 2017

Lyft Discusses Increasing Efficiency to Elevate the Customer Experience. Following HCSC and Northridge Group’s keynote, Rebecca Liberman, Voice of the Customer Specialist for Lyft, revealed why brands must track feedback in real-time to better delight their customers. Feel like you missed out on the extravaganza of the year?

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

Customer Bliss

JUNE 20, 2017

With creativity, passion and award-winning know-how, Jackie supports service-orientated organizations and helps to improve their guest experience through innovation, engagement, and empowerment. She actually managed the branding for Burj al Arab, considered by some to be the most luxurious hotel in the world.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. According to Forrester, customers who have great experiences are 3.6x times more likely to spend more money with the brand. Here’s Auntie Anne’s OSAT after InMoment implementation: 2017: 62.8. 2018: 65.0.

Guest Experience 40

Guest Experience Effort Score Employee Experience Feedback 40

ReviewTrackers

AUGUST 30, 2017

Customer journey mapping (drawing the various stages at which your customers engage with your brand) is crucial to providing an experience in which customers feel like banks care about them. Check out how today’s consumers make decisions in our 2017 Local Search Report. Anticipate Rather Than React. Focus on Local SEO.

Connections 50

Connections Customer Journeys Healthcare Banking 50

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

ReviewTrackers

JULY 27, 2017

This is true not only because it will help provide a better guest experience, but because alcohol is the biggest profit generator for restaurants and your staff should be ace liquor salespeople. Your guests will appreciate it. You’ll also like: Brand Reputation Protection: The Complete Guide.

Training 50

Training Communication Poor Customer Service Guest Experience 50