Guest Post: The Future of Customer Loyalty Mimics the Past – Customer Centricity Says It All
ShepHyken
OCTOBER 13, 2017
Build relationships with better engagement. If you’re only engaging during, around, or because of the purchase process, you’re doing it wrong. Did you catch Intelligence Report 2017? The report indicated that loyalty program members aren’t always interested in discounts. They’re also mentioned often on the homepage.
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