ijgolding
OCTOBER 2, 2017
This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. On the 3rd October 2017, the world will once again celebrate CX Day. Or even 1997?
Clarabridge
MARCH 1, 2017
Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.
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Clarabridge
MARCH 1, 2017
Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.
Clarabridge
MARCH 1, 2017
Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. Over the coming weeks, we’ll be providing a sneak peek at the speakers and topics that we will be featuring in our C3 2017 sessions.
Customer Bliss
DECEMBER 22, 2016
This post originally appeared on the CCO 2017 website. In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Are you keeping more customers than you lose?
ijgolding
DECEMBER 14, 2017
I first became aware of job roles containing the words, ‘Customer Experience’ in the early noughties. However, it was not until 2011, with the creation of the Customer Experience Professionals Association (CXPA), that the role became officially recognised as a profession.
CX Journey
AUGUST 16, 2017
It's been a year or more since I've written about the ROI of customer experience. Always good to revisit this topic because it is such a hot one for customer experience professionals. Executives want to see hard numbers about any investments they make. Always the same (great) story, regardless.
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