2016 Contact Center Retail Self Service 
Comm100
JANUARY 14, 2016
In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Self-Service Tools – Good for Everyone. billion PC users.)
Eptica
NOVEMBER 22, 2017
Date: Wednesday, November 22, 2017 The 5 rules of Retail Christmas Customer Experience. Big retail adverts are hitting the screen, with UK companies spending an estimated £6 billion to reach shoppers as they fight to differentiate themselves from competitors. Published on: November 22, 2017.
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Eptica
SEPTEMBER 12, 2016
Date: Wednesday, September 14, 2016 Getting ready for Christmas – 5 areas for retailers to focus on. Published on: September 14, 2016. Author: Anne-Merete Jensen It may seem like a long time in the future for consumers, but as every retailer knows Christmas is coming – fast. Share this page on: Tweet.
Eptica
MARCH 18, 2016
Date: Friday, March 18, 2016 UK retail customer service failing to move forward. Published on: March 18, 2016. Author: Pauline Ashenden Retail is one of the most competitive sectors in the economy. Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices.
Comm100
JUNE 13, 2018
For retailers, this old saying rings tried-and-true. Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. percent begin shopping before September.
Kustomer
JUNE 27, 2022
Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. Selecting customer service software can feel overwhelming and the software market is teeming with options, information and opinions.
Eptica
MARCH 31, 2016
Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Published on: March 31, 2016. The web, in the form of help and self service has remained on top throughout that time and continued to improve between 2015 and 2016. Average performance becomes the norm?
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