2016 Contact Center Management Multi-Channel 
Uniphore
JANUARY 4, 2022
Analyze Analytics and insights from 100% of interactions across all channels. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Learn More.
ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. Many of them have outsourced contact center operations and some have maintained in-house customer support.
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Eptica
FEBRUARY 2, 2016
Date: Wednesday, February 3, 2016 Making the change from call center to contact center. Published on: February 03, 2016. Author: Laurence Chami 20 years ago customer service existed in a world dominated by voice , hence the widespread reliance on call centers to manage customer service interactions.
Magellan Solutions
AUGUST 16, 2021
Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. How can contact center services Philippines turn call reductions into an advantage? Managing a successful inbound contact starts with reducing call volumes.
Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. In this particular digital age, the ability to offer the same level of service, across any channel, is paramount to long-term brand success.
NICE inContact
AUGUST 9, 2017
This flexibility of communication is precisely why it continues to amaze me how slow businesses have been to adopt text/SMS as a channel for communicating with their customers. . A study conducted by the International Customer Management Institute found 80% of consumers want SMS as a communication channel. Technology.
Eptica
AUGUST 3, 2016
Date: Wednesday, August 3, 2016 Coping with the switch from phone to digital customer service. Published on: August 03, 2016. New research by contact center analysts, Contact Babel , in the US and the UK highlights how consumer usage of channels is changing and the pressure it is putting on organizations.
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