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My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

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What are Bank Contact Centers Doing Right?

NICE inContact

for 2016, and courtesy and helpfulness of tellers or other staff was the top ranking subset, website satisfaction next and call center satisfaction rounding out some of the top categories of rating. The post What are Bank Contact Centers Doing Right? appeared first on inContact Blog.

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What are Bank Contact Centers Doing Right?

NICE inContact

for 2016, and courtesy and helpfulness of tellers or other staff was the top ranking subset, website satisfaction next and call center satisfaction rounding out some of the top categories of rating. The post What are Bank Contact Centers Doing Right? appeared first on inContact Blog.

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How Telemarketing Philippines Makes Call Reduction An Advantage To SMEs

Magellan Solutions

Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. How can contact center services Philippines turn call reductions into an advantage? Managing a successful inbound contact starts with reducing call volumes.

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3 Ways to Improve the Effectiveness of Your Digital Customer Service

Clarabridge

And as the avenues to engage with customers continue to expand, you will want to be accessible and ready to serve on these new channels. Research indicates that customers who start and end service requests using digital channels have a satisfaction rate that is significantly higher than those using traditional channels.

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Find out how Vax has transformed its customer experience at Salesforce World Tour London

Vonage

The Salesforce World Tour London is on May 19 th and we are delighted to have been selected as one of the Salesforce 2016 Customer Success stories. How to future-proof your contact center technology and find your competitive advantage. 4 tips to make multiple channels work for your business.

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Instant Satisfaction: How to Meet Rising Customer Expectations

Joe Rawlinson

Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. Consistent with this expectation of quick response, customers say live chat and voice support are the channels they find most satisfactory. billion in 2016. Personalization.