NICE inContact
OCTOBER 6, 2016
We are officially less than one week away from our biggest event this year, ICUC 2016 ! Make sure to check out all the integrations, software and services they offer that can help improve your contact center. We are excited for this year’s ICUC 2016 conference and can’t wait to see you in Orlando! Pick Your Sessions.
BlueOcean
JULY 5, 2016
With social networks evolving at a breakneck pace, that leads us to the question at the root of this post: what is the state of social customer care in 2016 and beyond? Social customer care is quickly becoming a standard offering in the contact center world. The Facts About Social Customer Care. The evidence is overwhelming.
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Eptica
MARCH 18, 2016
Date: Friday, March 18, 2016 UK retail customer service failing to move forward. Published on: March 18, 2016. Therefore, you’d expect customer service to be continually improving, but the 2016 Eptica Retail Multichannel Customer Experience Study found that this isn’t the case. However, performance varied.
Eptica
MARCH 31, 2016
Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Published on: March 31, 2016. The web, in the form of help and self service has remained on top throughout that time and continued to improve between 2015 and 2016. Average performance becomes the norm?
Magellan Solutions
JULY 14, 2021
In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. Contact centers expect a revenue growth of between 3.3% This holds true for health care services and home entertainment options. Virtualization.
Avaya
JUNE 1, 2017
The 2016/2017 season saw an average per game attendance of 69,487 for the NFL, 30,163 for MLB, 21,692 for MLS, 17,884 for NBA, and 17,500 for NHL for American professional sporting leagues. Contact centers that work with and respond to the user expectations of fans at any given moment provide an enhanced and optimized experience.
SurveySensum
JULY 14, 2020
James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.
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