2016 Blog Brands Chief Customer Officer 
Retently
OCTOBER 19, 2018
But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US. Well, that’s where the Chief Customer Officer comes into play.
Alida
JUNE 16, 2016
As we recently announced, Bliss is one of the keynote speakers at the upcoming 2016 Customer Intelligence Summit in Chicago. Here are our top seven reasons: She pioneered the emergence of the chief customer officer role. Her blog is widely recognized as one of the top blogs on CX.
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Tricia Morris
DECEMBER 18, 2015
Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member.
Kayako
JANUARY 12, 2017
It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! How do you round off a year that’s been so good to the customer service industry? Authenticity Drives a Great Customer Experience , by INC.
Helen Dewdney
SEPTEMBER 4, 2018
It all started with a little blog post…. On 12 July 2012, Helen Dewdney, The Complaining Cow, wrote only hersecond blog post. It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. Helen won the case and shared the experience on her blog which was later shared in national media.
Tricia Morris
MARCH 14, 2016
. • The probability of selling to an existing customer is up to 14 times higher than the probability of selling to a new customer. Think of the additional customers and lifetime value that could be delivered through a little extra attention to retention. Read 10 Customer Service Trends to Watch in 2016.
Beyond Philosophy
FEBRUARY 27, 2017
This is a great example of a company listening to its customers and giving them what they need and want out of a rewards program. I signed up for Hilton HHonors to get a discount on a hotel room, but I only stay at Hilton brand hotels (which include the more budget friendly Hampton Inn) sporadically. I like these changes.
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