TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Helen Dewdney

MAY 18, 2022

The fact that Ofcom reports that most complainants had to contact their provider more than once to get a resolution reflects what I regularly hear from consumers. The last time it fined a company regarding complaint handling was EE for £1m in July 2015 for complaint handling failures. Source: Ofcom. Source: Ofcom. GET THE BOOK!

Customer Satisfaction 62

Customer Satisfaction Survey Wait Times Customers 62

Helen Dewdney

MAY 18, 2023

Ofcom report shows longer customer wait times Ofcom has today (18 May 2023) released the results of its latest annual customer satisfaction survey for telecoms providers One in five broadband customers (20%), and around one in ten (12%) mobile customers, said they had a reason to complain about their service or provider in 2022.

Wait Times 47

Wait Times Consumers Customers Customer Satisfaction 47

Helen Dewdney

JULY 22, 2022

Your rights explained that first appeared on the Your Money website 20 July 2022. It must provide food, drinks and access to communications, in the unlikely event you don’t have a mobile phone or it’s not charged. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! This is a slightly grey area.

Airlines 52

Airlines Travel Consumers Hotels 52

Comm100

NOVEMBER 29, 2021

Live chat is a highly effective communication channel, but only if your customers know about it! Adding proactive live chat to your site can also instill a sense of confidence in your visitors as it reveals an active commitment to communication between the company and its customers. Let’s get started! Set up live chat across your site.

Average Handle Time 214

Average Handle Time Software Exceptional Customer Service Video 214

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. eBay’s total revenue in 2019 was over $10 billion.

Brands 52

Brands Transportation Sales Innovation 52