2014, Course and Customer Experience Professionals

Announcing the Customer Experience Academy: helping you to become a Certified Customer Experience Professional (CCXP)

ijgolding

NOVEMBER 21, 2014

The 3rd July 2014 was a significant milestone for me and my career. On this date I became a Certified Customer Experience Professional (CCXP). For the last twenty years I have been working across multiple industries to help businesses improve their ability to meet the needs of colleagues and customers.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Training Course

The secret diary of a Customer Experience Professional (aged 41 & 3/4)

ijgolding

OCTOBER 6, 2014

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. Join thousands of CX Professionals all over the world in marking the significance of Customer Experience in our lives today! Monday 29th September 2014. Tuesday 30th September 2014.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Customer Centricity Customer Journeys

CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities

CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains.

ROI

ROI Course Analysis Customer Experience Professionals

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

The Value of Customer Experience

Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. The second annual #CXDay is October 7th, 2014. What’s the value of customer experience? The Second Annual #CXDay is October 7th, 2014.

Customer Experience

Customer Experience Social Media Customer Experience Professionals Consulting

Customer Experience 2017 Reality Check – Evolution or Revolution?

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Are organisations really changing the way they treat customers and employees? Or even 1997?

Customer Experience

Customer Experience Customer Experience Professionals Customers Customer Centricity

Shareholder or Customer First? The difference between Tesco and Amazon

ijgolding

OCTOBER 24, 2014

October 2014 was not the best day to be a shareholder of two of the world’s retail giants. I wrote about the ‘Bursting of the Tesco bubble’ in July 2014. Amazon is about long term relationships – with customers, employees and shareholders. The returns will come in time. It is not difficult to understand.

Retail

Retail Financial Report Customer Retention

CX Journey™ Musings: Should You Invest in Customer Experience?

CX Journey

AUGUST 16, 2017

It's been a year or more since I've written about the ROI of customer experience. Always good to revisit this topic because it is such a hot one for customer experience professionals. Executives want to see hard numbers about any investments they make.

Customer Experience

Customer Experience ROI Comparison Airlines

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. Some Background On Tabitha’s Career.

Leadership

Leadership Customer Experience Customer Journeys Net Promoter Score

The Other Golden Rule

CX Journey

JANUARY 27, 2015

Image courtesy of cgrantham Today''s post is a modified version of a post I originally wrote for Confirmit in September 2014. We often hear customer experience professionals talk about the fact that there''s a great emphasis to - and a greater return if we - focus our efforts on the customer experience for B2C companies.

B2C

B2C B2B Voice of Customer Innovation

A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. With that in mind, I offer the following observations and insights.

Customer Journeys

Customer Journeys Chief Customer Officer NPS Consulting

Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange

Customer Guru

MARCH 7, 2018

Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014.

Customer Experience

Customer Experience Customer Centricity Leadership Innovation

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Annette Franz.

Customer Experience

Customer Experience Customer Service Social Media Consulting

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Annette Franz.

Customer Experience

Customer Experience Customer Service Social Media Consulting

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

5 Things Your Customer Experience Strategy Needs to be Successful

Michel Falcon Experience

OCTOBER 21, 2015

Here is a short list of great customer experience events from around the world. . The IQPC hosts several premium customer experience and customer service events around the world. CXPA is a leading association for customer experience professionals, hosting events for both members and non-members.

Strategy

Strategy Customer Experience Net Promoter Score NPS

The Executive’s Playbook: 3 Affordable Ways to Improve Your Company’s Customer Experience

Michel Falcon Experience

SEPTEMBER 24, 2015

We are now trying to determine the best foot to put forward to bring us closer to creating a customer experience that not only delights our customers, but that also helps us financially. If a superior customer experience has worked for companies like Starbucks and ZenPayroll Gusto can it also work for your organization?

Customer Experience

Customer Experience eBook Social Media Training

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

Michel Falcon Experience

FEBRUARY 19, 2016

It’s this same strategy that has allowed me to travel the world, work with great companies, start an online course , invest in a couple startups and keynote speak at events with 100’s of people in the audience. ”] I remember the day when I first recognized that customer experience management would be “my thing.”

Call Center

Call Center Consulting Customer Experience Net Promoter Score

Customer Experience Update

Announcing the Customer Experience Academy: helping you to become a Certified Customer Experience Professional (CCXP)

The secret diary of a Customer Experience Professional (aged 41 & 3/4)

Webinars

Trending Sources

CX University’s (CXU) Program is Congruent with CXPA’s new Definition of Domains of Knowledge, Skills, Abilities

Webinars

The Value of Customer Experience

Customer Experience 2017 Reality Check – Evolution or Revolution?

Shareholder or Customer First? The difference between Tesco and Amazon

CX Journey™ Musings: Should You Invest in Customer Experience?

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

The Other Golden Rule

A Perspective and a Prospective on CX

Align Customer Experience Priorities With Business Objectives – Devika Vittal, Director Of Customer Experience, UAE Exchange

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

5 Things Your Customer Experience Strategy Needs to be Successful

The Executive’s Playbook: 3 Affordable Ways to Improve Your Company’s Customer Experience

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

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