Customer Bliss

JULY 25, 2017

Geeta Wilson is the VP, Consumer Experience – Enterprise Transformation at Humana, where she’s been since late 2013. Prior to her work at Humana, she worked at NCR (as Senior Director of Global Customer Experience) and McCann Worldgroup (as Executive Director, Recruitment Marketing). Episode Overview. About Geeta.

Omni-Channel 0

Omni-Channel Healthcare Loyalty Programs Metrics 0

Forrester's Customer Insights

MARCH 18, 2015

Coalition loyalty programs that let consumers earn and redeem a single currency across multiple partners have historically failed to gain traction in the US. Today, American Express announced that they will be launching a US coalition program later this Spring. " Well, it looks like we were spot on. Customer Insights'

Loyalty 20

Loyalty Loyalty Programs Rewards Programs Customer Insights 20

ClearAction

DECEMBER 11, 2016

Step into your customer’s shoes and think about it: one part of the company you’re buying from asks you to participate in a survey where you voice certain frustrations, and shortly afterward another part of the company asks you to engage in the loyalty program and promote how wonderful the company is.

Customer Experience 48

Customer Experience Net Promoter Score How To Effort Score 48

ProProfs Chat

JUNE 21, 2019

Building customer loyalty implies you can sell multiple products and services to the same customer over a period of time. Discounts, free shipping, and loyalty points rule the list. According to the Growth Marketing Conference, customer retention “[…] refers to efforts by a business to keep customers from defecting.”

Customer Retention 63

Customer Retention Strategy How To Case Study 63

Beyond Philosophy

FEBRUARY 25, 2016

As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender. In January, 33% of U.S.

Banking 60

Banking Financial Loyalty Programs Consulting 60

Beyond Philosophy

AUGUST 15, 2019

Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . With 11 books on marketing and Customer Experience, our guest Don Peppers , bestselling author, blogger, business strategist, and acclaimed keynote speaker, joins us to share his wisdom on the subject.

Measurement 125

Measurement Net Promoter Score NPS Effort Score 125

C Space

JULY 2, 2020

But the team has dug in its heels, with owner Dan Snyder saying in 2013 he would “never change the name.” These new routes are a sign of JetBlue trying to gain market share in parts of the country it hasn’t traditionally operated in. Native American leaders have pushed for the Washington, D.C.,

Brands 52

Brands Airlines Policies Social Media 52

SmartKarrot

AUGUST 12, 2022

In the US alone, the online takeout and delivery market is predicted to `double in the next five years, growing from ~$25B to ~$48. Top players – Doordash, GrubHub, and UberEats compete with each other for market share. The ChowNow apps and websites provide marketing assistance to restaurants. Like what you are reading?

Comparison 10

Comparison Transportation Industry Loyalty Programs 10