BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.)

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

NICE inContact

JANUARY 24, 2018

So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Often companies started with a small deployment in one department and gradually grew that implementation to encompass all the contact center applications in the business. Digital Transformation.

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Amaze Every Customer Every Time.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

Magellan Solutions

SEPTEMBER 29, 2021

Whether you hire in-house customer support for inbound or outbound contact center services or pay for outsourced IT call center services , you are paying each agent’s hourly rate, salary, training, and perks. . Finally, would you require multichannel customer care links, such as email, chat, and social media?

Call Center 98

Call Center Contact Center Telecommunications Social Media 98

Magellan Solutions

JULY 14, 2021

They see outsourced customer service centre firms as opportunities to decrease costs, improve services, and expand their business with greater flexibility. . Large corporations, particularly those in the telecommunications industry, pioneered this trend by outsourcing customer support to contact centers in the Philippines and India.

Industry 52

Industry Customer Service Call Center Tourism 52

Magellan Solutions

FEBRUARY 13, 2022

This includes warmly welcoming customers and making them feel important throughout the interaction. Most BPOs invest in the latest contact center technologies to deliver the best service. Outsourcing your customer care will allow you to have high-quality support across several communication channels. .

Call Center 40

Call Center Resources System Customer Satisfaction 40

Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45