Customer Guru

AUGUST 21, 2018

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.” John Formica Follow @JohnFormica. Michel Falcon Follow @MichelFalcon. Nancy Porte.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Comm100

APRIL 22, 2023

Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. As schools look for ways how to increase college enrollment, higher education institutions are adopting a more student-centric approach to education. Students want the ability to choose how they reach out.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

ProProfs Chat

SEPTEMBER 27, 2019

The average time spent on social media in 2018 was 144 minutes, which is more than a 60% increase from 2012. . Not only that, we have a platform where half the world gathers virtually, but you have a channel where you can reach half the human population. How to Improve Social Listening. It is the age of social media.

Social Media 53

Social Media How To Advertising Survey 53

SurveySensum

JULY 14, 2020

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

APRIL 22, 2023

Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. As schools look for ways how to increase college enrollment, higher education institutions are adopting a more student-centric approach to education. Students want the ability to choose how they reach out.

Strategy 29

Strategy Chatbots Omni-Channel Social Media 29

Kustomer

OCTOBER 29, 2020

Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below. Enterprise Account Executive Manager at Kustomer, Matt Freedman , knows how to build a company from the ground up and understands what it takes to produce successful customer experiences all while building brand loyalty.

Self Service 52

Self Service Brands Omni-Channel Loyalty 52

BirdEye

FEBRUARY 23, 2024

Effective knowledge-sharing platforms and transparent omnichannel communication practices unlock this potential, driving collective learning and growth. I have been the Marketing Manager at George Brazil Air Conditioning & Heating in Phoenix, Arizona, since 2012. We started using Birdeye at the beginning of 2021, and we LOVE it!!

Communication 62

Communication Multi-Channel Culture Social Media 62

Kustomer

OCTOBER 29, 2020

Learn how Matt has successfully built brand loyalty in a new economy by listening to the podcast below. Enterprise Account Executive Manager at Kustomer, Matt Freedman , knows how to build a company from the ground up and understands what it takes to produce successful customer experiences all while building brand loyalty.

Self Service 40

Self Service Brands Omni-Channel Loyalty 40

SurveySparrow

APRIL 27, 2021

Not literally (unless you know how to time travel!). Being a customer representative in this era, how do you understand your customers and their problems? Now that you know how essential online survey software is for your business, it’s time to discuss the features that make SurveySparrow stand out from the rest.

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

Not literally (unless you know how to time travel!). Being a customer representative in this era, how do you understand your customers and their problems? Now that you know how essential online survey software is for your business, it’s time to discuss the features that make SurveySparrow stand out from the rest.

NPS 52

NPS Survey Multi-Channel Social Media 52

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Half of all requests are those ‘how-to’ requests.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40