Magellan Solutions
DECEMBER 12, 2023
And that is what omnichannel support is all about. What is Omni-Channel Support Omni channel support provides a smooth and convenient way for customers to reach out to a business. By showing your target audience your visibility on all platforms and different channels. But how do we turn this into reality?
Vonage
APRIL 23, 2018
NewVoiceMedia CEO Dennis Fois recently had the opportunity to catch up with Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, for a conversation about how omni-channel service trends are impacting contact centers. Omni-channel cuts through all of that. Bonus insights.
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NobelBiz
FEBRUARY 9, 2023
This time, Steve sat down with Jason Cutter from Call Center Sales Podcast to talk about what makes a successful company, his experience in the Contact Center world, on making better decisions to resolve sales drawbacks and how to scale the inside sales in the contact center realm. It’s this various ways.
InMoment XI
FEBRUARY 14, 2024
In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. What is Omnichannel Customer Experience? Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints.
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Digital omnichannel customer service. This guide will answer all your digital omnichannel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers. Haven’t heard of it yet? Your competitors probably have.
GetFeedback
JULY 23, 2018
Learn how to engage your prospects and improve your customer experience through an omni-channel customer journey map.
TechSee
JUNE 9, 2022
Providing a digital, omnichannel customer experience is a clear imperative. per contact compared to live channels which cost an average of $8.01 AR annotations overlay instructions on how to reset the device. No one wants a disjointed experience, or channels that don’t even communicate with each other. per contact.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Save your spot today!
Speaker: Tom Vander Well, President & CEO, Intelligentics
By the end of this webinar, you will know: What are the most common omnichannel options. What the pros and cons are with each channel. How to do your due diligence to make wise, customer-centric choices. What will they use? Customer expectations can change as rapidly as the technology.
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Principal Strategist of Kin+Carta, and learn how to modernize your customer experience. How to factor new societal changes and customer behaviors into new continuum design. What is an omni-channel experience and how does it set the standard for CX. Concrete actions to reshape your customer maps into continuums.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Speaker: Jay Black, Senior Account Executive
Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Let's set the record straight: in-store retail isn't dead - it's evolving!
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