2012 Effort Score Loyalty Survey 
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Experience Matters
NOVEMBER 4, 2015
We just published a Temkin Group report 2015 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 62 large tech vendors based on a survey of 800 IT decision makers from large North American firms. This is the fourth year of the ratings, here are links to the 2012 , 2013 , and 2014 ratings.
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SurveySparrow
FEBRUARY 18, 2024
You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.
Survicate
MAY 16, 2019
To know if you’re on the right track to provide the best Customer experience, it is crucial to measure your efforts and optimize your performance. Net Promoter Score®. One of the most important metrics regarding measuring your efforts for Customer service is Net Promoter Score. Customer Satisfaction Score.
Daniel Group
APRIL 5, 2023
Trish Reed, VP Zero Emissions, Navistar , discusses how CX is not about the score, or about managing performance of a dealer. And not that customer satisfaction experience is not important in the truck industry, but in the bus side, I would say you can really see the connection between customer experience and loyalty of customers.
Kristina Evey
JULY 5, 2018
This comes from The Customer Experience Index released by Forrester in 2012. And one thing I want to make clear, this is not about improving survey scores or rankings. Now, of the 28% of companies surveyed by MaritzCX who consistently apply CX practices, 66% of those report successful impacts in their businesses.
Kristina Evey
JULY 5, 2018
This comes from The Customer Experience Index released by Forrester in 2012. And one thing I want to make clear, this is not about improving survey scores or rankings. Now, of the 28% of companies surveyed by MaritzCX who consistently apply CX practices, 66% of those report successful impacts in their businesses.
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