ijgolding
NOVEMBER 28, 2014
Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening.
ijgolding
JANUARY 24, 2017
From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.
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Maru/HUB
JULY 9, 2018
However, the index shows a slight fall in overall customer satisfaction after a peak in 2012/13. The Institute warned that the difficult retail environment meant that survival would be driven by how well customers were served. The index rates customer satisfaction across 13 sectors based on the views of 10,000 consumers.
COPC
MARCH 28, 2017
This finding comes right on the heels of a powerful discovery from this year’s Consumer Edition that confirmed a direct relationship between forcing customers into a multichannel approach and lower satisfaction and issue resolution rates. About the CXMB Series. A joint research project between COPC Inc.
ijgolding
JULY 1, 2015
When I became an independent Customer Experience Specialist in 2012, I could scarcely have imagined where my chosen career, my passion, would take me. Don’t ever make a South African customer cross though! Just have a look at the actions of a disgruntled customer of telecoms company Cell C !!!
Customer Guru
MARCH 7, 2018
Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014.
SurveySensum
JULY 14, 2020
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.
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