An Authoritative View: Three Pioneers of CX Predict Big Changes in 2023
Beyond Philosophy
JANUARY 12, 2023
Consider the following data: The American Customer Satisfaction Index has been at its lowest point for 17 years. From 2010 to 2019, two-thirds of organizations did not improve their customer satisfaction, while all the effort went into improving Customer Experience. That said, customer experience is still broken today.
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