Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

InMoment XI

OCTOBER 10, 2022

Whether you send out a standard survey via email or leverage the Net Promoter Score question in-app, knowing some statistics and trends can help you ensure that you get adequate feedback that helps build your business. Net Promoter Score (NPS) Survey Statistics & Benchmarks.

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

Experience Matters

DECEMBER 31, 2014

14 Customer Experience Trends for 2014 (The Year of Empathy). 9 Recommendations For Net Promoter Score (NPS) (2011). Don’t Confuse Customer Service With Customer Experience (2009). LEGO’s Building Block For Good Experiences (2009). Net Promoter Score and Market Share For 60 Tech Vendors (2012).

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

Experience Matters

APRIL 24, 2015

Don’t Confuse Customer Service With Customer Experience (February 2009). 14 Customer Experience Trends for 2014 (The Year of Empathy) (December 2013). Our posts that layout the annual customer experience trends always attract a lot of readers. Check out our most recent post, 8 CX Trends for 2015 (The Year of the Employee).

Customer Journeys 120

Customer Journeys Net Promoter Score eBook NPS 120

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Founded: 2009.

Tools 181

Tools Customer Service Tips Omni-Channel 181

TechSee

DECEMBER 5, 2017

Real -time dashboards identify trends and “hot alerts” for high-impact issues. Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Clarabridge

MARCH 2, 2017

Conventionally though, business tend towards customer satisfaction or Net Promoter Scores. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Customers don’t share scores, they share their experience. A single score is more of a comfort blanket than it is a metric.

Measurement 49

Measurement Effort Score Net Promoter Score Social Media 49