Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Comm100

NOVEMBER 13, 2022

One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Adopt live chat .

Tools 189

Tools Customer Service Tips Omni-Channel 189

TechSee

DECEMBER 5, 2017

Real -time dashboards identify trends and “hot alerts” for high-impact issues. Contact Centers appreciate: “We give customers the opportunity to use the channel that they best prefer, and in the process, we direct volume away from the call center and reduce queues and wait times.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116