CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. 1, (Spring 2009): 54-58. Trahant, Bill.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Forrester's Customer Insights

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant.

Strategy 39

Strategy Financial Customer Change Healthcare 39

Qualtrics

AUGUST 7, 2019

I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. It meant more impact and more hands-on experience with scaling software. At Qualtrics, our mission is to help close experience gaps. See what I mean?

Software 36

Software Management Healthcare Culture 36

Forrester's Customer Insights

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. EHRs have decimated physician productivity, while patient satisfaction remains stagnant.

Strategy 26

Strategy Financial Customer Change Healthcare 26

Maru Group

APRIL 8, 2020

Whole Foods, for example, has taken measures to make stores safer for both shoppers and employees alike, providing disinfecting wipes and limiting the number of people inside stores at the same time. Similar strikes have been organized by employees of grocery delivery service Instacart and e-commerce giant Amazon.

Brands 52

Brands e-support Conference Measurement 52

Qualtrics

NOVEMBER 1, 2019

As tech continues to significantly change the landscape of healthcare, it’s more important than ever that companies understand and respond to the experience of patients. This morning my husband and I were discussing the newest disruption in healthcare: companies who send employees across the country to get medical treatment.

Healthcare 20

Healthcare Hospitality Consumers System 20

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52