CX University
SEPTEMBER 18, 2018
In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. 1, (Spring 2009): 54-58. ensures that senior leaders set the strategic direction, 2. Trahant, Bill.
Clarivate
NOVEMBER 13, 2023
Last year alone the Clarivate COA team conducted over 300 interviews with patients, caregivers or healthcare professionals. The PFDD series will eventually take the place of the PRO Guidance for Industry. We developed or explored over 100 COAs and achieved ethical approval in multiple countries including the U.S., Mainland China and Japan.
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ReviewTrackers
APRIL 27, 2017
It’s the end of the month, so that means this weeks’ Customer Insights focuses on four different industries: banking, hospitality, healthcare, and technology. The Chief Experience Officer: An Important Role in Healthcare. at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive.
Alida
DECEMBER 15, 2016
Between 2009 and 2013, annual hospital deals have increased 14 percent. The report, conducted by consulting firms Prophet and GM Healthcare Camden Group, found that between 2013 and 2014, M&As increased by 14 percent, while patient satisfaction across the industry declined three percent. The Affordable Care Act in the U.S.,
Hero Digital
OCTOBER 9, 2019
On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. So what does this have to do with healthcare? Healthcare is personal, and as such, healthcare is stressful. The “happy path” rarely exists in healthcare decisions. Why empathy matters: an anecdote.
Hero Digital
APRIL 8, 2020
In 2009, researchers from University College London discovered a peculiar thing about habits. Healthcare : One of our clients has reported a sevenfold increase in traffic to their telehealth portal program due to COVID-19. Will healthcare systems need to differentiate on the experience in addition to the quality of care ?
Clarivate
NOVEMBER 10, 2022
The evidence standards that a COA must meet to support key clinical trial endpoints have become increasingly stringent in recent decades, following the introduction of the United States Food and Drug Administration (FDA) Patient Reported Outcomes (PRO) draft guidance in 2006, followed by the full guidance in 2009.
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